Listening to our Clients Part II

20.11.2015 Continuing from the topic “Listening to our Clients” Provet Cloud Team interviewed Eesti Maaülikooli employees before, at the start and 2 months after the introduction of Provet Cloud Veterinary Practice Management Solution and made a video out of those interviews for fellow veterinarians to see and hear what kind of changes implementing companywide Practice Management Solution brings along. Taking a new Practice Management Solution into use requires planning, control and commitment from the whole team. First, current state is analyzed – paper archive or computerized system, does not matter. This is also great possibility to actually review if all what your veterinary practice is doing adds value to your clients and optimize the processes accordingly. Check couple of thoughts of lean thinking at vet practice by Dr. Roeland Wessels behind the link Less-is-more. Next your target state is drawn – what you want to achieve with the new Practice Management Solution and what are the steps to achieve the target. It might be improved and faster information management or smoother processes, improved client satisfaction – it’s your call. Most importantly commitment to the new working style is needed from the management and everyone in the company. To succeed you need to work as a team – everybody contributes to the client satisfaction and company success – share, support, innovate – and last but not least – enjoy the change and new learnings, make this a continuous process – not only once when changing the system, but every day – look at what could be done smoother, simpler, better – how you can progress every day to win your clients again and again.